Nestvo Support

Need a hand? Email us at [email protected] and we'll get back to you within 2 business days.

Getting started

How do I set up my family? Create an account, then choose Start your family and give it a name. You'll be the family's parent. Go to the Family tab and tap Send invite to share your invite code.

How do I join my family? Create an account, choose Join with an invite code, enter the code you were sent, and pick your role (parent, kid, grandparent or relative).

I lost the invite code. Anyone in the family can see it on the Family tab. Parents can also make a new code there with Make a new code; the old one then stops working.

Calendar

How do I edit or delete an event? Tap the event to open it. Change anything and tap Save changes, or tap Delete event.

How do repeating events work? When adding an event, choose how often it Repeats (every week, every 2 weeks, every month or every day) and optionally when it ends. Editing or deleting a repeating event changes every repeat.

Feed and photos

Who can see what I post? Only the members of your family in Nestvo.

How do I delete a post or comment? Tap ••• on your post and choose Delete post. To delete a comment, press and hold it. Parents can delete any post or comment in their family.

Someone posted something that shouldn't be there. Tap ••• on the post and choose Report post. It's hidden for you and the family's parents are asked to review it.

Location

Who can see where I am? Only your family, and only while Share my location is on (Map tab). Nestvo keeps just your latest location, and it updates while you have the app open. Turn the switch off at any time to stop sharing.

Notifications

I'm not getting notifications. Check Settings → Notifications → Nestvo on your phone and make sure they're allowed. On the Family tab, the Notifications card shows whether they're on. You won't be notified about your own posts or events.

Your account

How do I change my name, birthday or picture? On the Family tab, tap your picture to change it, and edit the rest under My profile.

How do I leave a family or delete my account? At the bottom of the Family tab, tap Leave family or Delete my account. Deleting your account permanently removes your profile, posts, photos and the events you created.

Privacy

Read our Privacy Policy.